Know where you are today!
On Handover Day, we will attend site if requested to gather important information about the site’s metering arrangements. Next we complete an Energy Metering Audit to review the landlord’s existing gas and electricity metering. Our findings from the audit are presented to you in a helpful report. This includes a list of action points highlighting the issues we have identified, together with our plan to resolve them for you.
Typical issues and our solutions
- Unregistered meters – when we identify unregistered meters we’ll arrange for an electricity Metering Point Administration Number (MPAN) or gas Meter Point Reference (MPR) number to be raised. You will then be equipped to pass details of the irregularity back to the previous agent to explain!
- Inaccurate meter information – meter serial numbers and meter locations provided by your current suppliers can sometimes be incorrectly recorded. This is something we check and ensure is accurate from the start.
- Incorrect bills – Readings are taken from the site and matched to supplier data. We know how to read complex bills, verify if contract rates have been applied correctly and look for inconsistencies. We’ll then ensure any over-billing is amended and any unnecessary charges, such as Climate Change Levy (CCL) or VAT, are refunded to you.
- Renewables – It’s not just about energy from the grid any more! We check for any renewable sources on site, for example, Solar PV or Biomass, and ensure that all systems are accounted for and understood
Once we’ve completed the Energy Audit, any landlord’s supplies that are not already locked into a contract are tendered to the market and prices obtained for a 12 month period. We analyse the prices obtained and present them to you, in a report with our recommendations.