General Data Protection Regulations (GDPR) – Getting Ready

These regulations will apply from 25th May 2018. As a company we have been registered with the ICO for many years as part of our overall policy to handle individual’s data responsibly. The current regulatory legislation is the Data Protection Act (DPA). We do view the security of data as our fundamental responsibility to all stakeholders, whether they are suppliers, employees, clients or any other individual or entity that we or our systems integrate with

Our rigorous approach to the DPA requirements means that we have in many respects already introduced many of the measures expected by the GDPR

While the nature of our business does not require the appointment of a Data Protection Officer, the Board of Directors has tasked a cross-functional committee, headed by the Group Accountant, with ensuring that we comply with the GDPR and in areas where we are non-compliant that measures will be introduced to deliver compliance with the GDPR.
Our preparations for the introduction of GDPR are as follows:

– Training – Our GDPR committee has received specific training in this area as a starting point. This has allowed us to develop a plan whereby we can broaden the training through-out business

– Identification – We have identified the data that we need to hold to complete our processes. The majority of our processes require that we raise and issue invoices to individuals and companies. The data required to achieve this, so typically name and address are essential. We may hold information relating to bank accounts or payment cards. These will be maintained in a secure environment and we will review all these platforms on a regular basis to ensure that the integrity is maintained

– Erasure of data – We will remove personal data from our systems should it be considered redundant and of no use. We will need to comply with any requirements under the HMRC legislation

– Data Disclosure and Release – We will never release information to third parties for marketing activities without your consent. It may sometimes be necessary to transfer your data to third parties, including those overseas, in order to maintain legal and regulatory compliance, or to recover amounts due to the company via a specialist debt collection agency

Should you require any further information on our approach to GDPR, please contact Shaun Salmon on 01279 810 122 or at

Christmas Opening times

The offices will be open as usual over the Christmas period.

Full details are shown below.

DateOpening times
Friday 22 December8.30am - 5.00pm
Saturday 23 DecemberClosed
Sunday 24 DecemberClosed
Monday 25 DecemberClosed
Tuesday 26 DecemberClosed
Wednesday 27 December8.30am - 5.00pm
Thursday 28 December8.30am - 5.00pm
Friday 29 December8.30am - 5.00pm
Saturday 30 DecemberClosed
Sunday 31 DecemberClosed
Monday 1 JanuaryClosed
Tuesday 2 January8.30am - 5.00pm
Wednesday 3 January8.30am - 5.00pm

Energy Price Cap

With a cap on energy bills set to be included in the Conservative manifesto, the energy industry have reacted with scepticism of the proposal, declaring that the move would be more damaging to customers in the long term.

The proposal is said to be different from Ed Miliband’s 2015 election pledge, whereby he intended to freeze bills, instead with Ofwat setting limits that would reflect market conditions, and with the market still having an influence.

Energy’s “Big Six” have alleged that capping bills would almost certainly end competition, with fewer people switching suppliers because it would no longer be seen as necessary.

It is widely agreed that switching energy supplier is key to increasing competition and decreasing energy prices. Last year a record 7.7 million people changed their energy supplier, however 56% of households have still never switched.

Full details of the pledge are not yet known, but it is thought the cap would be on standard variable rates, considered the most extortionate tariffs available. In December 2016, Ofgem reported that roughly 66% of consumers are on standard variable rates, paying an average of £141 more a year than if they were on the cheapest deal.

Just earlier this month, market watchdog Ofwat imposed a price cap for households using pre-payment meters. This was prompted by a report from the Competition and Markets Authority which found that customers are overpaying by approximately £1.4 billion.

Sharing the Cost: Energy Apportionment

More than ever, Landlords and Managing Agents are monitoring energy usage of buildings with the desire to save money through increased efficiency. However, simply monitoring consumption cannot provide the whole picture, and the ability to apportion energy is required to ensure fair and accurate tenant billing.

The Heat Network (Metering and Billing) Regulations 2014 confirmed the requirement for an accurate billing process with complete visibility of individual energy usage. Landlords of multi-customer developments, where heat, chill or hot water is supplied through a Heat Network, are required to provide detailed information about the network to tenants. This allows residents to be completely mindful of their usage, creating an incentive to reduce consumption where possible.

For energy apportionment to be implemented successfully, billing solutions are required. At Data Energy, our unique Billing Process offers a range of metering solutions, enabling automatic tenant billing based on individual apportioned energy calculations, as well as bill validation and consumption analysis.

Energy apportionment has proven to be extremely effective in promoting tenant accountability for energy use and one of the best solutions towards achieving greater energy efficiency. Apportionment is not only limited to Heat Networks, but regularly undertaken when an electricity supply needs to be divided between a number of tenants. We can help you with this recharge process.

Why not let us review you arrangements for recharging tenants? This could be for electricity, heat, water or gas, just contact one of our dedicated Energy Managers today for more information.

The Big Splash – Update

As you are aware, on the 1st of April the world’s largest competitive water market opened in England, with around 1.2 million businesses, charities and public sector organisations now eligible to switch retailer.

Over 5 years since Defra first proposed non-household retail competition in England in a white paper, eligible customers are now able to choose from over 20 licensed companies to provide an improved service including billing, metering, account management and efficiency advice.

The desired effect of the open market will see customers saving money and water through lower bills and increased water efficiency. Since the water market opened in Scotland, almost 40% of the market has switched over the last 3 years, with the Scottish Government making savings of approximately £40 million.

Concluding the first week of the newly competitive water market, Market Operator Services Ltd (MOSL) have revealed that thousands have already engaged with the market and nearly 9,000 premises have switched retailer.

Cathryn Ross, Ofwat’s Chief Executive said:

“This is a really encouraging start – less than a week in and already we are seeing thousands of customers diving into the new water market. From multi-nationals to micro-businesses – customers are finding the deals that are right for them and they have the confidence to enter the market knowing there is a strong oversight and effective protections in place.”

London RESI Development – 23 March 2017

London RESI Development is celebrating its 10th year as the leading conference for the London Residential Development Market, and Data Energy are excited to be exhibiting.

London RESI Development is being held on the 23 March 2017 at the ETC Venues, St Pauls. The conference promises to be the best to date, attracting hundreds of investors and leading organisations within the sector; combining exceptional networking opportunities and distinctive market analysis.

The conference agenda will bring delegates up to date with major issues within the sector and offer a look into the future of the market, especially considering changes to Senior Government and the new Mayor of London.

The event will examine new legislations, updates in the market and areas of performance through case studies and panel discussions with leading experts within the London Residential Development Market.

We hope you pay us a visit at our exhibition stand, where our Energy Gamechangers will be happy to assist with any questions you may have about our services and products. We look forward to seeing you there!

The Big Splash – Are you ready?

From 3 April 2017 the non-domestic water market will open to competition, but with just over a month to go, are customers aware that they will have the opportunity to switch supplier with the opportunity to make considerable savings?

Research by Ofwat suggests that just one third of customers are aware of these changes, with two thirds still oblivious to the fact they will be able to switch water supplier from the 3rd of April. In fact, customers may only learn about these changes once they receive a new bill and wonder where it has come from.

The most drastic change in the water industry since privatisation, this development will allow for either negotiation with your existing supplier or the opportunity to select a new supplier altogether.

Small and medium sized businesses will be able to look at who supplies them and decide whether the current agreement best suits their requirements. The smaller user, looking at below 5 mega litres (that’s 5 million cubic litres) of use a year will be able to benefit from:

  • Wider choice of tariffs
  • Better standard of service
  • Tailored service offerings
  • Advice on saving water
  • Lower prices

Data Energy will be able to help Landlords and Managing Agents make their residents money go further as the ‘closed’ water industry opens up to competition. We will be on hand to help you with specialist advice and support looking to save you time and money.

For more information and advise please contact us on 01279 810 120.